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Reporting a calculation issue

Include the calculator page, selected units, all input values, the displayed answer and the answer you expected. A small worked example helps us reproduce the issue. Do not send passwords, payment details or other sensitive information.

Project-specific advice

We can clarify a calculator’s method and assumptions. Questions about structural suitability, local permits and installation specifications should go to an appropriate professional or the product manufacturer.

Privacy inquiries

Use the same email address with “Privacy request” in the subject. Describe the request without including more personal data than necessary. We do not promise a specific response time.