At Velour Trends, we prioritize customer satisfaction and aim to deliver quality products. Please review our policy regarding cancellations and refunds:
- Cancellation Policy:
- Once an order is placed, no cancellations are allowed. Please review your order carefully before completing the purchase.
- Refund Policy:
- Refunds are only issued in cases where a wrong or defective product is received.
- To be eligible for a refund, the product must be in its original condition, unused, unwashed, and with the tags intact.
- A video of the product’s unboxing and inspection is required to claim a refund.
- Refunds will be processed within 7-10 days to the original payment source.
- Exchanges:
- We offer exchanges for defective products only. The defective product must be returned to us before an exchange can be processed.
- Exchange requests will be fulfilled with the same product or a suitable replacement, subject to availability.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the exchange process.
- Contact Us:
- For any inquiries regarding refunds, exchanges, or defective products, please reach out to our customer support team at [insert contact information].
Please note that our policy is subject to change without prior notice. We appreciate your understanding and cooperation.